FREQUENTLY ASKED QUESTIONS

 It is our goal to provide you with the best lawn care but also the easiest account management possible. For this reason, we require that an account is set up with a Visa, MasterCard, Discover Card, or American Express for billing purposes. We do not want you to even have to think about your lawn! We charge your credit card the business day of a service.

Our pricing is determined by the size of your lawn and how often you request service to be performed. All prices are before applicable sales tax required by Florida Law.

If you’ve got a question, the answer may be here. Take a quick look, and if you don’t find the answer, please contact us. We’ll contact you back in 24 hrs or less.

Nobody has to be home when your lawn is mowed. All we need is access to all areas of your property that have grass.

 Our mow prices are based on the size of your lawn. We use software that is based on google maps and allows us to measure the square footage of your grass. The lower the square footage, the lower your price.  

Under our service agreement, we bill your account immediately after a service is performed. We automatically charge your saved credit card for the balance. We accept all major credit and debit cards and do require a credit card on file for service. This allows us to provide the best service at the best price.

Depending on how full our schedules are we offer two different mowing frequencies, weekly mowing and every two weeks or bi-weekly mowing. There is no minimum number of mows with our services. While we do offer a one-time mow service we do encourage an annual contract due to higher price quotes for one time services or cleanups.

Bi-weekly services are offered, but we do not recommend this service, especially in the faster-growing portion of the season (Spring - Fall). Your yard growth may vary due to a variety of conditions, i.e. rain/watering intervals, fertilizing schedules, etc. Bi-weekly servicing lends itself to such problems and complaints as the following:  grass clumps, excessive grass clippings, grass lines or ridges which appear that we skipped while mowing, and the appearance of an uneven cut in the yard. Unfortunately, we will not be able to send crews back to correct these issues or guarantee these services as we do on our weekly services.

We determine what height to cut your lawn by a number of factors but most commonly it is based on the time of year. When we begin mowing your lawn in the spring we will mow it lower. As the temperatures warm up your grass usually needs to be cut higher in order to combat the heat. During the hot summer months, we mow your lawn higher allowing it to be as thick and green as possible. As the weather transitions to the cooler fall months, we will slowly begin to cut the lawn a little shorter each week. If you would like your lawn cut higher or shorter at any time please contact our office and we will do our very best to cut your lawn at the height you prefer. For bi-weekly cuts this can be more challenging during certain times of the year.

We do not use Saturday as a regularly scheduled mowing day. We use Saturday as a make up day in the case of weather delays we may have had throughout the week and in more rare cases to make up for other possible delays.

Rain is the most common cause of any delays with your mowing. We do our best to work through light to medium amounts of rain when safe depending on the upcoming forecasts. If we get behind for any reason we will always be out the following day. 

We work Monday through Friday. If necessary, we will use Saturdays to help make up for any rain delays. We will be in certain neighborhoods on certain days, and will provide you with a specific service day for your lawn. We make every effort to maintain the same route every week. Several factors can affect our schedule, so we cannot guarantee an exact time or specific time range each service day.

If for any reason, you need to re-schedule, cancel or skip a service, please contact us at least 24 hours in advance by phone, or e-mail us at dpreston@plmofjax.com. We will make every effort to make the change if you contact us within 24 hours, but with no guarantees. After a skip, your service will be picked back up on the next scheduled service date for your yard. 

We strive for your complete satisfaction with every service we provide. While we are unable to give refunds or credits, we will come back to correct any reasonable service issues, without any additional charges, provided that you contact us within 24 hours of the service. Otherwise, we will consider the work satisfactory. If you contact us after 24 hours, it will be corrected on your next service.